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For customer emergencies please call
518-465-3535 or 518-463-0084

Service Agreements

Are Service Agreements necessary?

A service agreement is an affordable preventative maintenance program to protect your heating and cooling system equipment, whether oil or gas. It takes the worry away!

With preventative maintenance:

  • Operating efficiency can be increased by up to 20%
  • Cooling capacity can be increased by up to 26%
  • Your product’s life will be extended with annual cleanings and tune ups
  • You’ll have reduced emergency calls (but if you need it, 24 hour emergency customer services is available for our customers)
  • Semi-annual maintenance results in the best performance!

Plus, through Polsinello Fuels:

  • We provide prompt service by trained technicians who know how to service your equipment
  • All the service performed is guaranteed
  • We have a complete inventory readily available for most of your needs
  • Our service agreement is transferable if you sell your house
  • The price of the agreement is fixed, and will not increase during the year
How can I get more Information?

We want to help! Please click here to contact us - we’ll take the time to speak with you about your needs.

Types of Plans

What better way to protect yourself from costly surprises with your heating and cooling equipment? We offer service plans designed to meet your every need!

Test studies have proven that an annual tune-up of heating equipment provides improved efficiency which translates to lower heating costs. Have peace of mind knowing that your heating system has had a pre-season check-up. Upon enrollment into one of Polsinello’s service agreements, you will be considered a preferred customer account. If you have an emergency "no heat" situation our service department will promptly respond to your needs.

Yearly Service Agreements include:

  • Parts and Annual Tune up and Efficiency Test
  • Parts & Labor for repairs (most parts are covered, there are some exclusions, however)
  • Labor for Emergency No Heat service calls
  • Enrollment as a Polsinello Fuels Preferred Customer

Service Agreement plans are available for:

Call Polsinello’s service department at 465-3535 extension 123 for the plan that best suits your needs. Click here for our contact page.

Loyalty Credits

It is our goal to reward our loyal service customers. For each consecutive year you renew your service plan, you earn 50 credits (up to a maximum of 300 credits per plan). You can use all or a portion of these credits toward the purchase of heating and cooling equipment.

Check the figures below to see how much you can redeem. Credits are not transferable to other homeowners and cannot be transferred from one location to another. They have value only as a credit toward the following equipment purchased from Polsinello Fuels, Inc.

Loyalty credits are only good for the contract in effect.

  • Boiler:300
  • Indirect Water:300
  • Central A/C System:300
  • Furnaces:300
  • Condenser:100
  • Underground Tank Replacement:300
  • Oil Burner:200
  • Oil-Fired Water Heater:300
  • Aboveground Tank:150
  • UV Lights:50
  • Quality Air Systems:50

FAQ’S

Q:Why should I have yearly maintenance on my heating system?

A: A yearly tune up is necessary to keep your heating system running at peak efficiency. This will lead to lower energy costs over the life of your system as well as providing for timely replacement of worn parts, which can lead to costly repair bills in the future.

Q: What does your service contract cover?

A:Most parts and labor. Call PFI for further information.

Q: What is the advantage of a having a service contract?

A: Our service contracts provide "peace of mind" that most repair bills will be covered, and a yearly tune up is included in the contract price. This is a cost-effective way to assure yourself of worry-free heating and yearly maintenance. Without regular servicing, heating and cooling systems burn more fuel and are more likely to break down. With the proper attention, they can keep you comfortable year-round.

Heat pumps and oil-fired furnaces and boilers need a yearly professional tune-up. Gas-fired equipment burns cleaner; it should be serviced every other year. A close inspection will uncover leaks, soot, rust, rot, corroded electrical contacts and frayed wires. In furnace (forced-air) and boiler (hot-water) systems, the inspection should also cover the chimney, ductwork or pipes, dampers or valves, blower or pump, registers or radiators, the fuel line and the gas meter or oil tank — as well as every part of the furnace or boiler itself.

Next, the system should be run through a full heating cycle to ensure that it has plenty of combustion air and chimney draft. Contractors use smoke pencils to check for sufficient draft and also test the air for carbon monoxide.

Finally, it’s time for the down and dirty task of cleaning the burner and heat exchanger to remove soot and other gunk that can impede smooth operation. For the burner, efficiency hinges on adjusting the flame to the right size and color, adjusting the flow of gas or changing the fuel filter in an oil-fired system. A check of the heat pump should include an inspection of the compressor, fan, indoor and outdoor coils and refrigerant lines. Indoor and outdoor coils should be cleaned, and the refrigerant pressure should be checked. Low pressure indicates a leak; to locate it, contractors feed tinted refrigerant into the loop and/or go over it with an electronic detector.

For customer emergencies please call
518-465-3535 or 518-463-0084

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